ServiceNow, Inc. · NOW · FY2026 Q3 · Calendar Q4 2026

ServiceNow raises outlook as AI monetization accelerates

The supplied analysis supports a constructive but qualified view: resilient enterprise demand and faster AI monetization are supporting growth and guidance, while cRPO, pricing-model changes and execution remain key tests.

Reported After market closeNYSETechnology $155.21B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $1.00 Consensus $1.02
EPS surprise -2.0% Reported versus consensus
Reported revenue $4.11B Consensus $4.09B
Revenue surprise +0.3% Reported versus consensus

Market reaction

close-to-close (session unavailable)
Stock move -3.0% Event window
SPY move +0.3% Same window
Abnormal move -3.3% Stock minus SPY
Volume 2.5× Versus trailing sessions
Subsequent drift 0.0% Up to 20 sessions
NOWSPY benchmark

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Transcript intelligence

What changed

Compared with the prior-quarter analysis, the current analysis points to faster AI monetization, a higher AI ACV target, raised full-year subscription and free-cash-flow guidance, and lower CapEx expectations. It also adds Sweep and expands the named AI ecosystem around OpenAI, Google Gemini and Anthropic.

Guidance delta

Management raised full-year subscription revenue guidance modestly and increased its free-cash-flow-margin target to 36%, alongside lower CapEx expectations.

Key takeaways

  • The supplied analysis says Q3 beat expectations across revenue, margin and cash flow metrics.
  • AI net new ACV grew 65% year over year, and the AI ACV target was raised to $1.7 billion.
  • Management highlighted a hybrid consumption model, Super Intelligence Control Tower expansion and broader AI partnerships.

Management priorities

  • Scale AI specialists across AIOps, HRSD and CRM.
  • Launch Flow as a self-serve, consumption-based AI service desk.
  • Expand the Super Intelligence Control Tower ecosystem and integrations with OpenAI, Google Gemini and Anthropic.
  • Use the Sweep acquisition to accelerate CRM and AI deployments.

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Earnings History

Estimate Beat Miss Match
NOW REVENUE earnings history estimate and actual scatter chart 10 reported fiscal quarters and 4 future estimate-only quarters. Q2 '24 estimate $3B Q2 '24 actual $3B, beat Q3 '24 estimate $3B Q3 '24 actual $3B, beat Q2 '25 estimate $3B Q2 '25 actual $3B, beat Q3 '25 estimate $3B Q3 '25 actual $3B, beat Q4 '25 estimate $4B Q4 '25 actual $4B, beat Q1 '26 estimate $4B Q1 '26 actual $4B, beat Q2 '26 estimate $4B Q2 '26 actual $4B, beat Q3 '26 estimate $4B Q3 '26 actual $4B, beat Q4 '26 estimate $4B Q1 '27 estimate $5B Q2 '27 estimate $5B Q3 '27 estimate $5B
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Analyst Consensus ?

ConsensusBuy69 ratings
Bullish6087.0%
Neutral811.6%
Bearish11.4%

Analyst 52W Price Targets

$150.13Previous close
$85Low
$158.94Average
$266High

Latest persisted target per named analyst; persisted previous close from FN2's market snapshot as of Oct 29, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Cantor Fitzgerald Overweight OverweightMaintainOct 26, 2026
Guggenheim Buy BuyMaintainOct 23, 2026
Truist Securities Buy BuyMaintainOct 21, 2026
StoneX Buy BuyMaintainOct 19, 2026
Piper Sandler Overweight OverweightMaintainOct 16, 2026
Show 64 more rating actions

Named analyst price targets

Upside is calculated against the persisted previous close $150.13. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
GuggenheimAnalyst unavailable$175$157 +16.6%Oct 23, 2026
Truist FinancialAnalyst unavailable$180$149.54 +19.9%Oct 21, 2026
BernsteinAnalyst unavailable$266$145.36 +77.2%Oct 20, 2026
UBSAnalyst unavailable$165$141.97 +9.9%Oct 19, 2026
Piper SandlerAnalyst unavailable$175$148.57 +16.6%Oct 16, 2026
See 206 more

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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

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Sources

  1. Earnings call transcript and parsed analysis · 2026-10-29T04:09:00.399349+00:00
  2. FN2 earnings calendar · 2026-10-29T01:23:20.584741+00:00
  3. Polygon adjusted daily market bars · 2026-10-29T10:00:43.941295+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-10-29T10:00:43.938589+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-10-29. For educational purposes only; not investment advice.