ServiceNow, Inc. · NOW · FY2026 Q1 · Calendar Q2 2026

ServiceNow raises guidance as AI adoption and acquisitions support growth

The supplied analysis supports a constructive view of ServiceNow's growth trajectory: management reported strong Q1 execution, raised full-year subscription guidance, and described expanding AI adoption. The key test is whether AI monetization and recent acquisitions scale without weakening margins or revenue predictability.

Reported After market closeNYSETechnology $145.55B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $0.97 Consensus $0.97
EPS surprise 0.0% Reported versus consensus
Reported revenue $3.77B Consensus $3.74B
Revenue surprise +0.8% Reported versus consensus

Market reaction

event-close to next-session close
Stock move -17.7% Event window
SPY move -0.4% Same window
Abnormal move -17.4% Stock minus SPY
Volume 3.7× Versus trailing sessions
Subsequent drift +17.6% Up to 20 sessions
NOWSPY benchmark

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Transcript intelligence

What changed

Compared with the prior quarter, the analysis adds Q1 evidence of 19% subscription growth, a $205 million increase to full-year subscription guidance, a $1.5 billion AI revenue target, and hybrid pricing reaching 50% of net new business. Recent acquisition integration and Middle East-related timing risks remain in focus.

Guidance delta

Management raised full-year 2026 subscription revenue guidance by $205 million and set an AI revenue target of $1.5 billion.

Key takeaways

  • Q1 subscription revenue grew 19% year over year, while management reported 32% operating margin and 44% free-cash-flow margin.
  • Management highlighted AI Control Tower, Now Assist, Employee Works, and security offerings from Armis and Veza.
  • Hybrid, non-seat-based pricing represented 50% of net new business, according to management's analysis.

Management priorities

  • Expand AI Control Tower, Now Assist and Autonomous Workforce offerings.
  • Integrate Armis, Veza and Moveworks into the platform.
  • Scale hybrid consumption pricing and expand mid-market reach.

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Earnings History

Estimate Beat Miss Match
NOW EPS earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q1 '24 estimate $3.14 Q1 '24 actual $3.41, beat Q2 '24 estimate $2.83 Q2 '24 actual $3.13, beat Q3 '24 estimate $3.45 Q3 '24 actual $3.72, beat Q2 '25 estimate $0.71 Q2 '25 actual $0.82, beat Q3 '25 estimate $0.85 Q3 '25 actual $0.96, beat Q4 '25 estimate $0.89 Q4 '25 actual $0.92, beat Q1 '26 estimate $0.97 Q1 '26 actual $0.97, match Q2 '26 estimate $0.86 Q2 '26 actual $0.90, beat Q3 '26 estimate $1.02 Q4 '26 estimate $1.17 Q1 '27 estimate $1.17 Q2 '27 estimate $1.16
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Analyst Consensus ?

ConsensusBuy68 ratings
Bullish5986.8%
Neutral811.7%
Bearish11.5%

Analyst 52W Price Targets

$137.78Current
$85Low
$153.72Average
$260High

Latest persisted target per named analyst; persisted current price from FN2's market snapshot as of Sep 25, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Cantor Fitzgerald Overweight OverweightMaintainSep 21, 2026
Needham Buy BuyMaintainSep 11, 2026
BTIG Buy BuyMaintainSep 8, 2026
B of A Securities Buy BuyMaintainAug 19, 2026
TD Cowen Buy BuyMaintainAug 17, 2026
Show 63 more rating actions

Named analyst price targets

Upside is calculated against the persisted current price $137.78. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
Cantor FitzgeraldThomas Blakey$174$135.47 +26.3%Sep 21, 2026
NeedhamMike Cikos$155$131.17 +12.5%Sep 11, 2026
BTIGAnalyst unavailable$170$141.26 +23.4%Sep 8, 2026
Wells FargoAnalyst unavailable$175$127.54 +27.0%Aug 12, 2026
BMO CapitalAnalyst unavailable$118$97.33 -14.4%Jul 23, 2026
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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

All NOW earnings

Technology peers this season

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CompanyQuarterEPS surpriseMarket moveHeadline
SNX TD Synnex Corp FY2026 Q3 · Calendar Q3 2026 — -9.8% TD SYNNEX Reaffirms Outlook as AI and Hyve Drive Growth
ADBE Adobe Inc. FY2026 Q3 · Calendar Q3 2026 +0.8% +1.4% Adobe raises FY26 outlook as AI strategy broadens
ORCL Oracle Corporation FY2027 Q1 · Calendar Q3 2026 +10.3% -1.7% Oracle raises FY27 outlook as AI demand accelerates cloud growth
SAIL SailPoint, Inc. FY2027 Q2 · Calendar Q3 2026 +13.8% -1.2% SailPoint pairs 25% ARR growth with accelerating AI-driven adoption
CIEN Ciena Corporation FY2026 Q3 · Calendar Q3 2026 +22.0% -10.4% Ciena raises outlook as AI networking demand lifts backlog
DOCU DocuSign, Inc. FY2027 Q2 · Calendar Q3 2026 +6.4% +3.7% DocuSign Q2 FY27: IAM momentum supports a raised outlook

Latest beats and misses

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-11T10:29:34.698584+00:00
  2. FN2 earnings calendar · 2026-07-26T00:37:12.209961+00:00
  3. Polygon adjusted daily market bars · 2026-09-25T00:50:55.365918+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-09-25T00:50:55.362933+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-09-25. For educational purposes only; not investment advice.