ServiceNow, Inc. · NOW · FY2026 Q2 · Calendar Q3 2026

ServiceNow Q2 2026: AI ACV Crosses $1B as Cybersecurity Hits $1B Run Rate

ServiceNow's Q2 2026 results reinforce its transition from a workflow automation platform into an AI-driven enterprise operating system. Subscription revenue grew 23% YoY to $3.877 billion with a 29.5% operating margin, beating the high end of guidance. AI ACV crossed the $1 billion milestone and cybersecurity reached a $1 billion run rate, validating the acquisition strategy behind Armis and Moveworks. Management raised full-year guidance and expressed confidence in sustained AI-driven demand, though margin dynamics from consumption-based pricing and integration costs remain the key watch items.

Reported After market closeNYSETechnology $109.13B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $0.90 Consensus $0.86
EPS surprise +4.7% Reported versus consensus
Reported revenue $3.99B Consensus $3.93B
Revenue surprise +1.5% Reported versus consensus

Market reaction

event-close to next-session close
Stock move -3.7% Event window
SPY move -1.2% Same window
Abnormal move -2.5% Stock minus SPY
Volume 2.4× Versus trailing sessions
Subsequent drift +20.3% Up to 20 sessions
NOWSPY benchmark

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What changed

In Q2 2026, ServiceNow reported subscription revenue of $3.877 billion, up 23% YoY, beating the high end of guidance. Operating margin came in at 29.5%. AI ACV surpassed $1 billion, on track for the $1.5 billion year-end target, with management projecting AI will represent 30% of ACV by 2030. The cybersecurity segment, bolstered by the Armis acquisition, reached a $1 billion run rate, making ServiceNow the fastest-growing company among the top ten enterprise cyber firms. Full-year subscription revenue guidance was raised modestly. The stock's initial reaction was negative with a 2.45% abnormal decline the session after the report, but shares subsequently rallied over 20% to $110.62 as of July 28.

Guidance delta

Management raised full-year 2026 subscription revenue guidance modestly, building on the Q1 raise of $205 million that brought the range to $15.735-$15.775 billion. AI ACV is tracking toward the $1.5 billion year-end target. Guidance sentiment is raised, consistent with the prior quarter's upward revision.

Key takeaways

  • Q2 subscription revenue of $3.877 billion grew 23% YoY, beating the high end of guidance with a 29.5% operating margin.
  • AI ACV surpassed $1 billion, on track for $1.5 billion by year-end; management expects AI to represent 30% of ACV by 2030.
  • Cybersecurity is now a $1 billion business, making ServiceNow the fastest-growing company among the top ten enterprise cyber firms.
  • Full-year subscription revenue guidance was raised modestly, reflecting continued confidence in AI-driven demand.
  • An upcoming AI-native conversational service desk product will eliminate tickets and use AI-coded automation, targeting the Fortune 500,000 market.

Management priorities

  • Launch an AI-native conversational service desk with no-ticket workflow.
  • Expand AI specialist headcount and broaden AI Control Tower capabilities.
  • Deepen integration with Microsoft Agent 365, NVIDIA Open Shell, and Accenture.
  • Continue acquisition strategy to bolster security and AI capabilities.
  • Target broader enterprise segments, including the Fortune 500,000.

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Earnings History

Estimate Beat Miss Match
NOW EPS earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q4 '23 estimate $2.77 Q4 '23 actual $3.11, beat Q1 '24 estimate $3.14 Q1 '24 actual $3.41, beat Q2 '24 estimate $2.83 Q2 '24 actual $3.13, beat Q3 '24 estimate $3.45 Q3 '24 actual $3.72, beat Q2 '25 estimate $0.71 Q2 '25 actual $0.82, beat Q3 '25 estimate $0.85 Q3 '25 actual $0.96, beat Q4 '25 estimate $0.89 Q4 '25 actual $0.92, beat Q1 '26 estimate $0.97 Q1 '26 actual $0.97, match Q2 '26 estimate $0.86 Q2 '26 actual $0.90, beat Q3 '26 estimate $1.02 Q4 '26 estimate $1.17 Q1 '27 estimate $1.17 Q2 '27 estimate $1.16
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Analyst Consensus ?

ConsensusBuy69 ratings
Bullish6087.0%
Neutral811.6%
Bearish11.4%

Analyst 52W Price Targets

$158.18Previous close
$85Low
$158.94Average
$266High

Latest persisted target per named analyst; persisted previous close from FN2's market snapshot as of Oct 27, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Guggenheim Buy BuyMaintainOct 23, 2026
Truist Securities Buy BuyMaintainOct 21, 2026
StoneX Buy BuyMaintainOct 19, 2026
Piper Sandler Overweight OverweightMaintainOct 16, 2026
TD Cowen Buy BuyMaintainOct 15, 2026
Show 64 more rating actions

Named analyst price targets

Upside is calculated against the persisted previous close $158.18. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
GuggenheimAnalyst unavailable$175$157 +10.6%Oct 23, 2026
Truist FinancialAnalyst unavailable$180$149.54 +13.8%Oct 21, 2026
BernsteinAnalyst unavailable$266$145.36 +68.2%Oct 20, 2026
UBSAnalyst unavailable$165$141.97 +4.3%Oct 19, 2026
Piper SandlerAnalyst unavailable$175$148.57 +10.6%Oct 16, 2026
See 206 more

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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

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Sources

  1. Earnings call transcript and parsed analysis · 2026-07-23T01:04:55.098446+00:00
  2. FN2 earnings calendar · 2026-07-28T01:23:15.070317+00:00
  3. Polygon adjusted daily market bars · 2026-07-29T01:00:57.846305+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-07-29T01:00:57.843597+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-07-29. For educational purposes only; not investment advice.