ServiceNow, Inc. · NOW · FY2025 Q2 · Calendar Q3 2025

ServiceNow leans on AI adoption after a guidance raise

The supplied analysis supports a constructive operating thesis: resilient enterprise demand and AI adoption are supporting growth, while the durability of guidance, integration execution, costs, and competition remain the key tests.

Reported Before market openNYSETechnology $138.93B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $0.82 Consensus $0.71
EPS surprise +14.7% Reported versus consensus
Reported revenue $3.21B Consensus $3.12B
Revenue surprise +3.0% Reported versus consensus

Market reaction

prior-close to event-session close
Stock move -0.6% Event window
SPY move +0.9% Same window
Abnormal move -1.5% Stock minus SPY
Volume 1.5× Versus trailing sessions
Subsequent drift -6.9% Up to 20 sessions
NOWSPY benchmark

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Transcript intelligence

What changed

Compared with the prior-quarter analysis, the emphasis shifted from initial AI and acquisition announcements toward execution: management highlighted AI Control Tower, Agentic Workforce Management, a broader partner ecosystem, and raised full-year subscription guidance.

Guidance delta

Management raised full-year 2025 subscription revenue guidance to $12.78-$12.80B and reiterated a $15B+ 2026 target.

Key takeaways

  • The supplied analysis says Q2 beat revenue and margin guidance, with 21.5% subscription growth.
  • Management identified Now Assist, AI Control Tower, and workflow data fabric as central to growth.
  • The supplied analysis cites a pipeline exceeding $1.2B and large wins across multiple industries.
  • The market reaction remained mixed: the event-session move was negative relative to SPY, followed by negative subsequent drift.

Management priorities

  • Scale NowNext AI and agentic workflow use cases
  • Develop AI Control Tower and Agentic Workforce Management
  • Integrate acquisitions while expanding the partner ecosystem
  • Pursue large-enterprise and cross-functional workflow opportunities

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Earnings History

Estimate Beat Miss Match
NOW EPS earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q1 '24 estimate $3.14 Q1 '24 actual $3.41, beat Q2 '24 estimate $2.83 Q2 '24 actual $3.13, beat Q3 '24 estimate $3.45 Q3 '24 actual $3.72, beat Q2 '25 estimate $0.71 Q2 '25 actual $0.82, beat Q3 '25 estimate $0.85 Q3 '25 actual $0.96, beat Q4 '25 estimate $0.89 Q4 '25 actual $0.92, beat Q1 '26 estimate $0.97 Q1 '26 actual $0.97, match Q2 '26 estimate $0.86 Q2 '26 actual $0.90, beat Q3 '26 estimate $1.02 Q4 '26 estimate $1.17 Q1 '27 estimate $1.17 Q2 '27 estimate $1.16
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Analyst Consensus ?

ConsensusBuy68 ratings
Bullish5986.8%
Neutral811.7%
Bearish11.5%

Analyst 52W Price Targets

$136.13Current
$85Low
$153.72Average
$260High

Latest persisted target per named analyst; persisted current price from FN2's market snapshot as of Oct 5, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Cantor Fitzgerald Overweight OverweightMaintainSep 21, 2026
Needham Buy BuyMaintainSep 11, 2026
BTIG Buy BuyMaintainSep 8, 2026
B of A Securities Buy BuyMaintainAug 19, 2026
TD Cowen Buy BuyMaintainAug 17, 2026
Show 63 more rating actions

Named analyst price targets

Upside is calculated against the persisted current price $136.13. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
Cantor FitzgeraldThomas Blakey$174$135.47 +27.8%Sep 21, 2026
NeedhamMike Cikos$155$131.17 +13.9%Sep 11, 2026
BTIGAnalyst unavailable$170$141.26 +24.9%Sep 8, 2026
Wells FargoAnalyst unavailable$175$127.54 +28.6%Aug 12, 2026
BMO CapitalAnalyst unavailable$118$97.33 -13.3%Jul 23, 2026
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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-11T10:29:34.698584+00:00
  2. FN2 earnings calendar · 2026-07-26T00:37:55.686058+00:00
  3. Polygon adjusted daily market bars · 2026-10-05T14:10:46.190035+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-10-05T14:10:46.185497+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-10-05. For educational purposes only; not investment advice.