ServiceNow, Inc. · NOW · FY2025 Q1 · Calendar Q2 2025

ServiceNow raises FY2025 outlook as AI adoption accelerates

The supplied analysis supports a constructive but conditional view: AI adoption, larger enterprise deals and expanded workflows strengthen the growth case, while macro uncertainty, acquisition integration and Pro Plus adoption remain key tests.

Reported Before market openNYSETechnology $142.54B market cap
80quality score

Earnings scorecard

Reported versus consensus
Reported EPS — Consensus $3.78
EPS surprise — Reported versus consensus
Reported revenue — Consensus $3.09B
Revenue surprise — Reported versus consensus

Market reaction

prior-close to event-session close
Stock move +6.0% Event window
SPY move +1.5% Same window
Abnormal move +4.4% Stock minus SPY
Volume 1.5× Versus trailing sessions
Subsequent drift +24.9% Up to 20 sessions
NOWSPY benchmark

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Transcript intelligence

What changed

Compared with the prior quarter, management's outlook moved from maintained to raised guidance. The current analysis adds Moveworks and Logic.ai acquisitions, stronger Pro Plus traction and expanded AI, CRM and federal-workflow priorities.

Guidance delta

Management raised FY2025 guidance, following the prior quarter's maintained outlook.

Key takeaways

  • Management reported a strong Q1 with subscription growth and net new ACV ahead of guidance.
  • Now Assist Pro Plus and RaptorDB adoption accelerated, while AI supported margin expansion.
  • Moveworks and Logic.ai acquisitions broaden the AI and CRM product strategy.

Management priorities

  • Expand AI agents, orchestration and Now Assist Pro Plus adoption
  • Roll out RaptorDB, Creator Workflows and consumption pricing
  • Integrate Moveworks and Logic.ai while pursuing federal and CRM opportunities

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Earnings History

Estimate Beat Miss Match
NOW REVENUE earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q4 '23 estimate $2B Q4 '23 actual $2B, beat Q1 '24 estimate $3B Q1 '24 actual $3B, beat Q2 '24 estimate $3B Q2 '24 actual $3B, beat Q3 '24 estimate $3B Q3 '24 actual $3B, beat Q2 '25 estimate $3B Q2 '25 actual $3B, beat Q3 '25 estimate $3B Q3 '25 actual $3B, beat Q4 '25 estimate $4B Q4 '25 actual $4B, beat Q1 '26 estimate $4B Q1 '26 actual $4B, beat Q2 '26 estimate $4B Q2 '26 actual $4B, beat Q3 '26 estimate $4B Q4 '26 estimate $4B Q1 '27 estimate $5B Q2 '27 estimate $5B
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Analyst Consensus ?

ConsensusBuy68 ratings
Bullish5986.8%
Neutral811.7%
Bearish11.5%

Analyst 52W Price Targets

$137.08Current
$85Low
$153.88Average
$260High

Latest persisted target per named analyst; persisted current price from FN2's market snapshot as of Oct 8, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Argus Research Buy BuyMaintainOct 7, 2026
UBS Neutral NeutralMaintainOct 6, 2026
Stifel Buy BuyMaintainOct 6, 2026
Cantor Fitzgerald Overweight OverweightMaintainSep 21, 2026
Needham Buy BuyMaintainSep 11, 2026
Show 63 more rating actions

Named analyst price targets

Upside is calculated against the persisted current price $137.08. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
Stifel NicolausBrad Reback$160$136.08 +16.7%Oct 6, 2026
Cantor FitzgeraldThomas Blakey$174$135.47 +26.9%Sep 21, 2026
NeedhamMike Cikos$155$131.17 +13.1%Sep 11, 2026
BTIGAnalyst unavailable$170$141.26 +24.0%Sep 8, 2026
Wells FargoAnalyst unavailable$175$127.54 +27.7%Aug 12, 2026
See 196 more

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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

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Latest beats and misses

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-11T10:29:34.698584+00:00
  2. FN2 earnings calendar · 2025-04-09T00:03:27.736600+00:00
  3. Polygon adjusted daily market bars · 2026-10-08T14:20:43.577569+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-10-08T14:20:43.574739+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-10-08. For educational purposes only; not investment advice.