ServiceNow, Inc. · NOW · FY2024 Q4 · Calendar Q1 2025

ServiceNow Maintains FY2025 Outlook as AI Monetization Expands

The transcript supports a constructive but conditional view: AI adoption, agentic workflows and new data products broaden ServiceNow's growth opportunity, but the next phase depends on converting adoption into durable consumption revenue while protecting margins.

Reported After market closeNYSETechnology $145.07B market cap
80quality score

Earnings scorecard

Reported versus consensus
Reported EPS — Consensus $3.60
EPS surprise — Reported versus consensus
Reported revenue — Consensus $2.96B
Revenue surprise — Reported versus consensus

Market reaction

event-close to next-session close
Stock move -11.4% Event window
SPY move +0.5% Same window
Abnormal move -12.0% Stock minus SPY
Volume 4.6× Versus trailing sessions
Subsequent drift -8.2% Up to 20 sessions
NOWSPY benchmark

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Transcript intelligence

What changed

Compared with the prior-quarter analysis, the company moved from emphasizing product launches and expected adoption to highlighting early commercialization: Pro Plus AI deal growth, a hybrid subscription-consumption model and the Swarm64 acquisition supporting RaptorDB. Guidance was maintained rather than raised.

Guidance delta

Management maintained its FY2025 guidance, including 20% subscription revenue growth, a 30.5% operating margin and a 32% free cash flow margin.

Key takeaways

  • Management described strong Q4 execution, with subscription growth above guidance and high margins.
  • Agentic AI and Pro Plus offerings were central to the discussion, with Pro Plus AI deals up 150% quarter over quarter.
  • The company is introducing a hybrid subscription-consumption model tied to AI agent usage.
  • Workflow Data Fabric and RaptorDB are intended to broaden the platform opportunity.
  • The balance sheet and expanded repurchase authorization provide financial flexibility, while monetization remains an execution question.

Management priorities

  • Scale the AI agent platform and Pro Plus AI offerings.
  • Expand Workflow Data Fabric and RaptorDB across customers and cloud environments.
  • Broaden integrations with major cloud and data-platform partners.
  • Develop consumption-based monetization for AI-enabled products.
  • Pursue acquisitions that strengthen data-fabric and AI infrastructure capabilities.

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Earnings History

Estimate Beat Miss Match
NOW EPS earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q1 '24 estimate $3.14 Q1 '24 actual $3.41, beat Q2 '24 estimate $2.83 Q2 '24 actual $3.13, beat Q3 '24 estimate $3.45 Q3 '24 actual $3.72, beat Q2 '25 estimate $0.71 Q2 '25 actual $0.82, beat Q3 '25 estimate $0.85 Q3 '25 actual $0.96, beat Q4 '25 estimate $0.89 Q4 '25 actual $0.92, beat Q1 '26 estimate $0.97 Q1 '26 actual $0.97, match Q2 '26 estimate $0.86 Q2 '26 actual $0.90, beat Q3 '26 estimate $1.02 Q4 '26 estimate $1.17 Q1 '27 estimate $1.17 Q2 '27 estimate $1.16
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Analyst Consensus ?

ConsensusBuy68 ratings
Bullish5986.8%
Neutral811.7%
Bearish11.5%

Analyst 52W Price Targets

$139.98Current
$85Low
$155.84Average
$260High

Latest persisted target per named analyst; persisted current price from FN2's market snapshot as of Oct 14, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Wells Fargo Overweight OverweightMaintainOct 13, 2026
Oppenheimer Outperform OutperformMaintainOct 13, 2026
Evercore ISI Group Outperform OutperformMaintainOct 13, 2026
Barclays Overweight OverweightMaintainOct 13, 2026
RBC Capital Outperform OutperformMaintainOct 12, 2026
Show 63 more rating actions

Named analyst price targets

Upside is calculated against the persisted current price $139.98. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
OppenheimerBrian Schwartz$165$140.32 +17.9%Oct 13, 2026
BarclaysAnalyst unavailable$160$140.32 +14.3%Oct 13, 2026
RBC CapitalAnalyst unavailable$176$144.01 +25.7%Oct 12, 2026
Wells FargoAnalyst unavailable$190$140.86 +35.7%Oct 12, 2026
Stifel NicolausBrad Reback$160$136.08 +14.3%Oct 6, 2026
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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

All NOW earnings

Technology peers this season

Latest reports in the same sector
CompanyQuarterEPS surpriseMarket moveHeadline
ASML ASML Holding N.V. FY2026 Q3 · Calendar Q4 2026 — -1.9% ASML: Record Q3 sales, strong memory demand, guidance maintained
ACN Accenture plc FY2026 Q4 · Calendar Q4 2026 +3.5% +15.8% Accenture: AI demand supports strong Q4, while pricing and geopolitics remain risks
JBL Jabil Inc. FY2026 Q4 · Calendar Q3 2026 +8.1% -10.0% Jabil enters FY2027 with AI-led growth and capacity risks

Latest beats and misses

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-11T10:29:34.698584+00:00
  2. FN2 earnings calendar · 2025-01-21T14:21:03.389702+00:00
  3. Polygon adjusted daily market bars · 2026-10-13T20:00:44.514212+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-10-13T20:00:44.511387+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-10-13. For educational purposes only; not investment advice.