ServiceNow, Inc. · NOW · FY2025 Q4 · Calendar Q1 2026

ServiceNow pairs strong Q4 with higher 2026 outlook

ServiceNow's Q4 results and higher 2026 outlook support a constructive operating narrative, but the sharp post-earnings decline indicates that investors remain focused on margin pressure, acquisition execution, and the durability of AI-led growth.

Reported After market closeNYSETechnology $142.42B market cap
90quality score

Earnings scorecard

Reported versus consensus
Reported EPS $0.92 Consensus $0.89
EPS surprise +4.0% Reported versus consensus
Reported revenue $3.57B Consensus $3.53B
Revenue surprise +1.1% Reported versus consensus

Market reaction

event-close to next-session close
Stock move -9.9% Event window
SPY move -0.2% Same window
Abnormal move -9.7% Stock minus SPY
Volume 4.4× Versus trailing sessions
Subsequent drift -7.5% Up to 20 sessions
NOWSPY benchmark

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Transcript intelligence

What changed

The company moved from its Q4 2025 results to a 2026 outlook centered on roughly 20% subscription-revenue growth and a 32% operating margin, alongside expanded AI capabilities, recent acquisitions, and a larger share-repurchase authorization.

Guidance delta

Management raised its 2026 outlook to approximately 19.5–20% subscription-revenue growth and a 32% operating margin.

Key takeaways

  • Management reported Q4 subscription revenue growth of 21% year over year, above the high end of guidance.
  • AI-focused products including Now Assist, Workflow Data Fabric, and RaptorDB showed double-digit growth and high attach rates.
  • The company highlighted a $5 billion repurchase authorization, including a $2 billion accelerated program.
  • The investment case now turns on sustaining AI adoption while managing acquisition integration and LLM-related cost pressure.

Management priorities

  • Expand Now Assist, Workflow Data Fabric, AI Control Tower, and other AI-native products.
  • Integrate VESA and ARMS into a broader AI security and governance offering.
  • Deepen partnerships with major AI model providers and continue selective tuck-in acquisitions.

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Earnings History

Estimate Beat Miss Match
NOW EPS earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q4 '23 estimate $2.77 Q4 '23 actual $3.11, beat Q1 '24 estimate $3.14 Q1 '24 actual $3.41, beat Q2 '24 estimate $2.83 Q2 '24 actual $3.13, beat Q3 '24 estimate $3.45 Q3 '24 actual $3.72, beat Q2 '25 estimate $0.71 Q2 '25 actual $0.82, beat Q3 '25 estimate $0.85 Q3 '25 actual $0.96, beat Q4 '25 estimate $0.89 Q4 '25 actual $0.92, beat Q1 '26 estimate $0.97 Q1 '26 actual $0.97, match Q2 '26 estimate $0.86 Q2 '26 actual $0.90, beat Q3 '26 estimate $1.02 Q4 '26 estimate $1.17 Q1 '27 estimate $1.17 Q2 '27 estimate $1.16
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Analyst Consensus ?

ConsensusBuy68 ratings
Bullish5986.8%
Neutral811.7%
Bearish11.5%

Analyst 52W Price Targets

$137.76Previous close
$85Low
$153.72Average
$260High

Latest persisted target per named analyst; persisted previous close from FN2's market snapshot as of Oct 2, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Cantor Fitzgerald Overweight OverweightMaintainSep 21, 2026
Needham Buy BuyMaintainSep 11, 2026
BTIG Buy BuyMaintainSep 8, 2026
B of A Securities Buy BuyMaintainAug 19, 2026
TD Cowen Buy BuyMaintainAug 17, 2026
Show 63 more rating actions

Named analyst price targets

Upside is calculated against the persisted previous close $137.76. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
Cantor FitzgeraldThomas Blakey$174$135.47 +26.3%Sep 21, 2026
NeedhamMike Cikos$155$131.17 +12.5%Sep 11, 2026
BTIGAnalyst unavailable$170$141.26 +23.4%Sep 8, 2026
Wells FargoAnalyst unavailable$175$127.54 +27.0%Aug 12, 2026
BMO CapitalAnalyst unavailable$118$97.33 -14.3%Jul 23, 2026
See 195 more

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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

All NOW earnings

Technology peers this season

Latest reports in the same sector

Latest beats and misses

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-11T10:29:34.698584+00:00
  2. FN2 earnings calendar · 2026-07-26T00:37:12.209961+00:00
  3. Polygon adjusted daily market bars · 2026-10-02T07:46:11.013319+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-10-02T07:46:11.010571+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-10-02. For educational purposes only; not investment advice.