ServiceNow, Inc. · NOW · FY2024 Q3 · Calendar Q4 2024

ServiceNow Raises Outlook as AI Adoption and Large Deals Accelerate

The supplied analysis supports a constructive but conditional view: resilient enterprise demand, large deals, and expanding AI products can support continued growth, provided ServiceNow converts AI bookings into revenue while controlling the cost of expansion and navigating federal and competitive headwinds.

Reported After market closeNYSETechnology $150.28B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $3.72 Consensus $3.45
EPS surprise +7.8% Reported versus consensus
Reported revenue $2.80B Consensus $2.75B
Revenue surprise +1.9% Reported versus consensus

Market reaction

event-close to next-session close
Stock move +5.4% Event window
SPY move +0.2% Same window
Abnormal move +5.2% Stock minus SPY
Volume 3.0× Versus trailing sessions
Subsequent drift +9.5% Up to 20 sessions
NOWSPY benchmark

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Transcript intelligence

What changed

Compared with the prior-quarter analysis, the current analysis shows continued raised guidance and stronger evidence of AI commercialization, including more than $90 million in Now Assist ACV. The product narrative broadened from Now Assist and RaptorDB to include Agentic AI and Workflow Data Fabric, while management planned faster headcount growth.

Guidance delta

Management raised the FY2024 subscription-revenue outlook after Q3 outperformed guidance.

Key takeaways

  • Q3 results outperformed guidance, and management raised its full-year subscription-revenue outlook.
  • Now Assist exceeded $90 million in ACV, while management highlighted continued AI and workflow-automation adoption.
  • RaptorDB, Workflow Data Fabric, and Agentic AI expand the platform's product scope and addressable market.
  • Management plans to increase headcount across sales, marketing, and R&D while expanding data and AI partnerships.

Management priorities

  • Scale Now Assist, Agentic AI, RaptorDB, and Workflow Data Fabric.
  • Roll out RaptorDB Pro to the installed base and expand zero-copy data integrations.
  • Accelerate hiring and deepen partnerships across AI, data, cloud, and industry solutions.

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Earnings History

Estimate Beat Miss Match
NOW EPS earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q4 '23 estimate $2.77 Q4 '23 actual $3.11, beat Q1 '24 estimate $3.14 Q1 '24 actual $3.41, beat Q2 '24 estimate $2.83 Q2 '24 actual $3.13, beat Q3 '24 estimate $3.45 Q3 '24 actual $3.72, beat Q2 '25 estimate $0.71 Q2 '25 actual $0.82, beat Q3 '25 estimate $0.85 Q3 '25 actual $0.96, beat Q4 '25 estimate $0.89 Q4 '25 actual $0.92, beat Q1 '26 estimate $0.97 Q1 '26 actual $0.97, match Q2 '26 estimate $0.86 Q2 '26 actual $0.90, beat Q3 '26 estimate $1.02 Q4 '26 estimate $1.17 Q1 '27 estimate $1.17 Q2 '27 estimate $1.16
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Analyst Consensus ?

ConsensusBuy69 ratings
Bullish6087.0%
Neutral811.6%
Bearish11.4%

Analyst 52W Price Targets

$145.36Previous close
$85Low
$157.79Average
$260High

Latest persisted target per named analyst; persisted previous close from FN2's market snapshot as of Oct 20, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
StoneX Buy BuyMaintainOct 19, 2026
Piper Sandler Overweight OverweightMaintainOct 16, 2026
TD Cowen Buy BuyMaintainOct 15, 2026
Mizuho Outperform OutperformMaintainOct 15, 2026
Citigroup Buy BuyMaintainOct 14, 2026
Show 64 more rating actions

Named analyst price targets

Upside is calculated against the persisted previous close $145.36. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
UBSAnalyst unavailable$165$141.97 +13.5%Oct 19, 2026
Piper SandlerAnalyst unavailable$175$148.57 +20.4%Oct 16, 2026
Mizuho SecuritiesAnalyst unavailable$170$139.98 +17.0%Oct 15, 2026
OppenheimerBrian Schwartz$165$140.32 +13.5%Oct 13, 2026
BarclaysAnalyst unavailable$160$140.32 +10.1%Oct 13, 2026
See 203 more

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Company context

Snapshot as of publication

ServiceNow, Inc. specializes in delivering cloud-based solutions designed to streamline and automate critical business services for organizations across the globe. Its flagship "Now Platform" serves as the foundation, leveraging technologies such as workflow automation, artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). This platform also incorporates robust features like performance analytics, electronic service catalogs, configuration management systems, data benchmarking, encryption capabilities, and various collaboration and development tools. ServiceNow offers a comprehensive suite of applications built on this platform, catering to diverse enterprise needs. Key offerings include IT Service Management (ITSM), which streamlines support for employees, customers, and partners; IT Business Management (ITBM); IT Operations Management (ITOM), designed to integrate and manage both physical and cloud-based IT infrastructure; and IT Asset Management (ITAM) for automating asset lifecycles.…

Historical context

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-11T10:29:34.698584+00:00
  2. FN2 earnings calendar · 2024-11-10T18:38:36.707185+00:00
  3. Polygon adjusted daily market bars · 2026-10-20T12:00:41.957065+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-10-20T12:00:41.954102+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-10-20. For educational purposes only; not investment advice.