Salesforce, Inc. · CRM · FY2027 Q1 · Calendar Q2 2026

Salesforce Q1 FY27: Record Revenue as BrentForce AI Crosses $1B ARR

Salesforce's Q1 FY27 delivered a record $11.13B in revenue (up 13% YoY) and a 24% EPS beat, powered by explosive adoption of its BrentForce agentic AI platform, which crossed $1B in ARR. Management raised FY27 revenue guidance to $45.9-$46.2B and reaffirmed its FY30 'Rule of 50' framework. Despite the strong print, the stock drifted approximately 10% lower in the weeks following the report, suggesting investors are questioning whether surging AI usage metrics (28.6T tokens, 3.8B agentic work units) will translate into durable bookings growth -- particularly with softness persisting in Commerce Cloud and Tableau. The gap between the current $181.50 share price and the $265.75 analyst consensus target reflects this tension between demonstrated AI momentum and unresolved monetization questions.

Reported After market closeNYSETechnology $142.18B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $3.88 Consensus $3.13
EPS surprise +24.0% Reported versus consensus
Reported revenue $11.13B Consensus $11.05B
Revenue surprise +0.7% Reported versus consensus

Market reaction

event-close to next-session close
Stock move -0.8% Event window
SPY move +0.6% Same window
Abnormal move -1.3% Stock minus SPY
Volume 1.8× Versus trailing sessions
Subsequent drift -10.1% Up to 20 sessions
CRMSPY benchmark

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Transcript intelligence

What changed

Versus the prior quarter (FY26 Q4), Salesforce rebranded its agentic AI offering as BrentForce (formerly Agentforce), now an $800M business powering 250,000+ consumer engagements per quarter. AI token consumption surged from 19 trillion to 28.6 trillion (+152% QoQ), and agentic work units rose from 2.4B to 3.8B. The company introduced Headless 360 as a new API-first strategy and previewed BrentForce Voice and Coworker agents. FY27 revenue guidance was raised to $45.9-$46.2B, building on the prior quarter's FY30 revenue target of $63B and $50B buyback authorization. The bullish score from transcript analysis increased from 85 to 92.

Guidance delta

FY27 revenue guidance raised to $45.9-$46.2B. Management reaffirmed the FY30 revenue target of $63B and introduced a 'Rule of 50' framework targeting double-digit revenue growth combined with margin expansion. The prior quarter had also raised guidance, lifting the FY30 revenue target to $63B alongside a $50B share buyback authorization.

Key takeaways

  • Record Q1 revenue of $11.13B, up 13% YoY, with strong operating margin expansion and a 24% EPS beat.
  • BrentForce agentic AI surpassed $1B ARR; the platform processed 28.6 trillion AI tokens (+152% QoQ) and generated 3.8B agentic work units.
  • Headless 360 introduced as an API-first strategy, opening Salesforce to new surfaces and developer ecosystems.
  • Slack AI usage surged with active usage units up 350% QoQ; management projected agents on Slack will outnumber human users.
  • FY27 revenue guidance raised to $45.9-$46.2B, with management targeting FY30 'Rule of 50' combining double-digit growth and margin expansion.

Management priorities

  • Roll out BrentForce Voice and Coworker agents across all Salesforce applications.
  • Scale Headless 360 to additional surfaces and developer ecosystems.
  • Deepen integration of Informatica data capabilities into the platform.
  • Accelerate Slack AI features and increase AI-driven productivity tools.
  • Achieve FY30 'Rule of 50' framework with double-digit revenue growth and margin expansion.

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Earnings History

Estimate Beat Miss Match
CRM REVENUE earnings history estimate and actual scatter chart 9 reported fiscal quarters and 2 future estimate-only quarters. Q4 '24 estimate $9B Q4 '24 actual $9B, beat Q1 '25 estimate $9B Q1 '25 actual $9B, miss Q2 '25 estimate $9B Q2 '25 actual $9B, beat Q2 '26 estimate $10B Q2 '26 actual $10B, beat Q3 '26 estimate $10B Q3 '26 actual $10B, miss Q4 '26 estimate $11B Q4 '26 actual $11B, match Q1 '27 estimate $11B Q1 '27 actual $11B, beat Q2 '27 estimate $11B Q2 '27 actual $11B, beat Q3 '27 estimate $11B Q4 '27 estimate $12B
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Analyst Consensus ?

ConsensusBuy96 ratings
Bullish7477.1%
Neutral2020.8%
Bearish22.1%

1 unmapped firm rating excluded from the percentages.

Analyst 52W Price Targets

$247.61Current
$119Low
$271.08Average
$675High

Latest persisted target per named analyst; persisted current price from FN2's market snapshot as of Oct 27, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
DA Davidson Neutral NeutralMaintainOct 21, 2026
Cantor Fitzgerald Overweight OverweightMaintainOct 21, 2026
B of A Securities Buy UnderperformUpgradeOct 12, 2026
Wells Fargo Equal Weight Equal WeightMaintainSep 18, 2026
Stephens & Co. Equal Weight Equal WeightMaintainSep 18, 2026
Show 92 more rating actions

Named analyst price targets

Upside is calculated against the persisted current price $247.61. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
D.A. DavidsonGil Luria$250$242.35 +1.0%Oct 21, 2026
D.A. DavidsonGil Luria$225$250.54 -9.1%Sep 17, 2026
Stifel NicolausParker Lane$275$248.02 +11.1%Sep 11, 2026
UBSKarl Keirstead$240$248.11 -3.1%Sep 11, 2026
Morgan StanleyAnalyst unavailable$315$258.11 +27.2%Sep 2, 2026
See 166 more

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Company context

Snapshot as of publication

Salesforce, Inc. is a leading provider of customer relationship management (CRM) solutions, dedicated to connecting businesses and their clientele on a global scale. At its core, the Customer 360 platform empowers organizations to create seamless, integrated experiences for their customers. The company's extensive suite of services encompasses a wide array of functionalities: Sales: Tools designed to manage sales pipelines, track leads, forecast opportunities, extract data-driven insights through analytics, and streamline the creation of quotes, contracts, and invoices. Service: Capabilities enabling companies to deliver highly personalized, trustworthy, and scalable customer support. Platform: A versatile development environment, featuring intuitive drag-and-drop tools, that allows businesses of diverse sizes, locations, and industries to build tailored applications, thereby strengthening customer relationships. Learning: An online educational platform providing accessible training to acquire sought-after Salesforce skills.…

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-28T01:17:42.971298+00:00
  2. FN2 earnings calendar · 2026-07-26T00:37:12.209961+00:00
  3. Polygon adjusted daily market bars · 2026-07-28T20:31:10.009471+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-07-28T20:31:10.007228+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-07-28. For educational purposes only; not investment advice.