Zoom Communications, Inc. · ZM · FY2027 Q1 · Calendar Q2 2026

Zoom raises FY2027 outlook as AI adoption and enterprise wins accelerate

Zoom's latest transcript supports a constructive but qualified view: AI adoption and enterprise expansion are strengthening growth and prompted raised FY2027 guidance, while monetization, churn, deferred-revenue timing, competition and AI costs remain the key tests.

Why did ZM rise 9.2% after beating EPS estimates in FY2027 Q1?

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Reported After market closeNASDAQTechnology $26.95B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $1.55 Consensus $1.42
EPS surprise +9.2% Reported versus consensus
Reported revenue $1.24B Consensus $1.22B
Revenue surprise +1.2% Reported versus consensus
Check the math in the surprise calculator >

Market reaction

event-close to next-session close
Stock move +9.2% Event window
SPY move +0.4% Same window
Abnormal move +8.8% Stock minus SPY
Volume 1.8× Versus trailing sessions
Subsequent drift -18.2% Up to 20 sessions
ZMSPY benchmark

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Transcript intelligence

What changed

Compared with the prior-quarter analysis, guidance sentiment moved from maintained to raised. The current analysis adds 184% year-over-year growth in paid AI Companion monthly active users, 1.5 million My Notes monthly active users, a $1 billion incremental repurchase authorization and a broader AI product roadmap.

Guidance delta

Management raised full-year FY2027 revenue and EPS guidance; the prior quarter's guidance sentiment was maintained.

Key takeaways

  • Q1 FY2027 revenue was up 5.5% year over year and above the high end of guidance.
  • AI Companion paid monthly active users grew 184% year over year; My Notes reached 1.5 million monthly active users.
  • Enterprise ARR grew at a mid-teens rate, with multi-year deals displacing Microsoft, Cisco and other legacy vendors.
  • Zoom added a $1 billion share-repurchase authorization and outlined further AI-first product launches.

Management priorities

  • Expand AI Companion 3.0, Custom AI Companion and Zoom AI Services.
  • Launch the new AI-driven product suite and CX Insights SKU.
  • Develop ZVA receptionist and outbound AI use cases.
  • Use enterprise, Phone and Contact Center deals to expand the unified AI-driven platform.

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Earnings History

Estimate Beat Miss Match
ZM REVENUE earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q3 '24 estimate $1B Q3 '24 actual $1B, beat Q4 '24 estimate $1B Q4 '24 actual $1B, beat Q1 '25 estimate $1B Q1 '25 actual $1B, beat Q2 '25 estimate $1B Q2 '25 actual $1B, beat Q2 '26 estimate $1B Q2 '26 actual $1B, beat Q3 '26 estimate $1B Q3 '26 actual $1B, beat Q4 '26 estimate $1B Q4 '26 actual $1B, beat Q1 '27 estimate $1B Q1 '27 actual $1B, beat Q2 '27 estimate $1B Q2 '27 actual $1B, beat Q3 '27 estimate $1B Q4 '27 estimate $1B Q1 '28 estimate $1B Q2 '28 estimate $1B
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Analyst Consensus ?

ConsensusHold47 ratings
Bullish2042.5%
Neutral2451.1%
Bearish36.4%

1 unmapped firm rating excluded from the percentages.

Analyst 52W Price Targets

$97.51Current
$55Low
$114.96Average
$295High

Latest persisted target per named analyst; persisted current price from FN2's market snapshot as of Nov 11, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
Needham Buy BuyMaintainOct 22, 2026
UBS Neutral NeutralMaintainOct 21, 2026
Rosenblatt Buy BuyMaintainOct 21, 2026
RBC Capital Outperform OutperformMaintainOct 21, 2026
Oppenheimer Outperform PerformUpgradeOct 21, 2026
Show 43 more rating actions

Named analyst price targets

Upside is calculated against the persisted current price $97.51. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
UBSTaylor McGinnis$112$97.46 +14.9%Oct 21, 2026
OppenheimerIttai Kidron$130$97.46 +33.3%Oct 21, 2026
BernsteinPeter Weed$108$100.92 +10.8%Aug 26, 2026
Morgan StanleyAnalyst unavailable$107$100.92 +9.7%Aug 26, 2026
JefferiesSamad Samana$116$100.92 +19.0%Aug 26, 2026
See 89 more

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Company context

Snapshot as of publication

Zoom Communications, Inc. provides a robust platform for enhancing communication and fostering collaboration. The company's global reach is organized into three primary operational regions: the Americas, the Asia Pacific, and Europe, the Middle East, and Africa (EMEA). Eric S. Yuan founded the enterprise in 2011, and its corporate headquarters are situated in San Jose, California.

Historical context

All ZM earnings

Technology peers this season

Latest reports in the same sector

Latest beats and misses

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Sources

  1. Earnings call transcript and parsed analysis · 2026-05-22T15:22:44.415297+00:00
  2. FN2 earnings calendar · 2026-07-26T00:37:12.209961+00:00
  3. Polygon adjusted daily market bars · 2026-09-24T10:20:54.616023+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-09-24T10:20:54.613571+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-09-24. For educational purposes only; not investment advice.