Salesforce, Inc. · CRM · FY2027 Q2 · Calendar Q3 2026

Salesforce Q2 FY2027: AI Adoption Accelerates, Guidance Raised

The quarter supports a constructive growth case: management linked accelerating AI usage, Agentforce ARR, Slack momentum, and higher guidance to continued platform expansion. The main test is converting pilots into paid deployments while protecting margins.

Why did CRM rise 22.6% after beating EPS estimates in FY2027 Q2?

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Reported After market closeNYSETechnology $194.86B market cap
100quality score

Earnings scorecard

Reported versus consensus
Reported EPS $5.90 Consensus $3.27
EPS surprise +80.4% Reported versus consensus
Reported revenue $11.35B Consensus $11.33B
Revenue surprise +0.1% Reported versus consensus

Market reaction

event-close to next-session close
Stock move +22.6% Event window
SPY move +0.7% Same window
Abnormal move +21.9% Stock minus SPY
Volume 4.7× Versus trailing sessions
Subsequent drift -5.6% Up to 20 sessions
CRMSPY benchmark

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Transcript intelligence

What changed

Compared with the prior quarter, Agentforce ARR moved from more than $1 billion to $1.5 billion, AI-driven usage grew 97% QoQ, guidance rose by $300 million, and management introduced Claudeforce with Anthropic.

Guidance delta

Management raised FY27 revenue guidance by $300 million to $46.1-$46.4 billion.

Key takeaways

  • Agentforce ARR reached $1.5 billion and AI-driven usage grew 97% QoQ.
  • Revenue was $11.35 billion, while free cash flow grew 81% year over year.
  • Slack recorded its fastest growth since acquisition, according to management.
  • Claudeforce, developed with Anthropic, expands Salesforce's AI product offering.
  • Low attrition and the strongest net-new AOV growth in four years support the re-acceleration case.

Management priorities

  • Launch Claudeforce and AIforce commercially in Q3.
  • Roll out Headless and premium bundles to accelerate adoption.
  • Close and integrate the planned Contentful and Fin acquisitions.
  • Expand sales and support across Europe, Japan, and Latin America.
  • Continue AI-powered product development ahead of Dreamforce.

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Earnings History

Estimate Beat Miss Match
CRM EPS earnings history estimate and actual scatter chart 9 reported fiscal quarters and 4 future estimate-only quarters. Q3 '24 estimate $2.06 Q3 '24 actual $2.11, beat Q4 '24 estimate $2.27 Q4 '24 actual $2.29, beat Q1 '25 estimate $2.37 Q1 '25 actual $2.44, beat Q2 '25 estimate $2.35 Q2 '25 actual $2.56, beat Q2 '26 estimate $2.78 Q2 '26 actual $2.91, beat Q3 '26 estimate $2.86 Q3 '26 actual $3.25, beat Q4 '26 estimate $3.05 Q4 '26 actual $3.81, beat Q1 '27 estimate $3.13 Q1 '27 actual $3.88, beat Q2 '27 estimate $3.27 Q2 '27 actual $5.90, beat Q3 '27 estimate $3.43 Q4 '27 estimate $3.56 Q1 '28 estimate $3.78 Q2 '28 estimate $3.76
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Analyst Consensus ?

ConsensusBuy96 ratings
Bullish7477.1%
Neutral2020.8%
Bearish22.1%

1 unmapped firm rating excluded from the percentages.

Analyst 52W Price Targets

$227.11Previous close
$119Low
$271.08Average
$675High

Latest persisted target per named analyst; persisted previous close from FN2's market snapshot as of Nov 5, 2026. Not an FN2 forecast.

Firm-level rating actions

FMP grade actions identify the grading firm, not a named analyst.

FirmRatingPrior ratingActionDate
DA Davidson Neutral NeutralMaintainOct 21, 2026
Cantor Fitzgerald Overweight OverweightMaintainOct 21, 2026
B of A Securities Buy UnderperformUpgradeOct 12, 2026
Wells Fargo Equal Weight Equal WeightMaintainSep 18, 2026
Stephens & Co. Equal Weight Equal WeightMaintainSep 18, 2026
Show 92 more rating actions

Named analyst price targets

Upside is calculated against the persisted previous close $227.11. FMP does not supply a rating on these named-analyst rows.

FirmAnalyst52W targetPrice when postedUpsideDate
D.A. DavidsonGil Luria$250$242.35 +10.1%Oct 21, 2026
D.A. DavidsonGil Luria$225$250.54 -0.9%Sep 17, 2026
Stifel NicolausParker Lane$275$248.02 +21.1%Sep 11, 2026
UBSKarl Keirstead$240$248.11 +5.7%Sep 11, 2026
Morgan StanleyAnalyst unavailable$315$258.11 +38.7%Sep 2, 2026
See 166 more

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Company context

Snapshot as of publication

Salesforce, Inc. is a leading provider of customer relationship management (CRM) solutions, dedicated to connecting businesses and their clientele on a global scale. At its core, the Customer 360 platform empowers organizations to create seamless, integrated experiences for their customers. The company's extensive suite of services encompasses a wide array of functionalities: Sales: Tools designed to manage sales pipelines, track leads, forecast opportunities, extract data-driven insights through analytics, and streamline the creation of quotes, contracts, and invoices. Service: Capabilities enabling companies to deliver highly personalized, trustworthy, and scalable customer support. Platform: A versatile development environment, featuring intuitive drag-and-drop tools, that allows businesses of diverse sizes, locations, and industries to build tailored applications, thereby strengthening customer relationships. Learning: An online educational platform providing accessible training to acquire sought-after Salesforce skills.…

Historical context

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Latest beats and misses

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Sources

  1. Earnings call transcript and parsed analysis · 2026-08-27T14:15:31.419473+00:00
  2. FN2 earnings calendar · 2026-09-21T01:23:13.071796+00:00
  3. Polygon adjusted daily market bars · 2026-09-21T06:50:53.886964+00:00
  4. Financial Modeling Prep analyst price-target consensus and quote snapshot · 2026-09-21T06:50:53.884406+00:00

Methodology

Reported and consensus figures come from FN2's earnings event records. Market reaction and volume are calculated from daily adjusted bars around the event; abnormal move subtracts the SPY move over the same window.

Analyst target low, average, and high values are derived at request time from each named analyst's latest persisted FMP target. The current-price marker comes from FN2's persisted market snapshot. They are sell-side estimates, not an FN2 valuation or recommendation.

Transcript intelligence is a structured synthesis of the current and prior earnings-call analyses. Missing values stay missing and are never estimated.

By FN2 Research · Updated · As of 2026-09-21. For educational purposes only; not investment advice.